Delivery - We strive to fulfill every order to your satisfaction but can only guarantee delivery to addresses that have been entered correctly. Please double check your shipping address for accuracy to avoid delivery delays.
- All of our products are shipped frozen with enough ice packs to ensure your product arrives frozen on the date of delivery.
- UPS shipments are sent “No Signature Required”.
- Orders placed by Sunday at midnight are shipped on Tuesday, via UPS Two day for delivery Thursday.
- At this time we ship product to the 48 contiguous states.
Shipping meat explained:
We are responsible for the meat arriving in safe condition. Our shipping methods have been designed and tested to ensure that your meat order arrives in excellent condition. Usually the meat arrives frozen solid. Rarely, but it happens, the meat may be starting to thaw. Starting to thaw is much, much colder than a refrigerator. If a shipment is delayed and the meat has thawed you will want to check it. The best method for doing that is to put a digital meat cooking thermometer in between two meat packs that you press together. To be safe, the temperature of the meat must be less than 45°F. That is about the same temperature as meat will be that you bring home from a grocery store. If a meat shipment is lost, delayed, or misdirected in route by the shipper and ends up spoiled (a temperature higher than 45°F on arrival) we pick up the tab! So the shipping method is just as important for us as it is for you.
Our shipping boxes are heavily insulated with sufficient coolant to keep the meat frozen many hours longer than the expected delivery. Even with unexpected shipping delays and even if some meat packs have mostly thawed, they will probably be as cold or colder than the meat in your home refrigerator. According to the USDA, "safe" temperature for storing refrigerated meat is 40°F (although we prefer 36°F for the refrigerator). For the entire trip the contents are much colder than when the box is opened upon arrival. In nearly all cases, our meats arrive frozen hard-as-a-rock, hence they are much colder than 32°F.
Also, since the freezing temperature of meat is 28°F, if the temperature of the package on its surface has reached 29°F the pack feels a little soft even though it's still probably frozen solid on the inside. The best way to take the temperature is to insert a digital meat thermometer in between two meat packages squeezed together. Meat that arrives cold is still very safe for human consumption and can be refrozen with little if any negative impact on its quality. Comparatively speaking, meat from a grocery store is only cool at best by the time one gets it home, yet nobody questions if it is still safe to eat. Our meats always arrive much colder. If even the remotest possibility of thawed meat concerns you, we suggest you order in larger quantities because larger orders travel much better than small orders.
Events like severe weather, heavy holiday shipping volume, and accidents may cause transit delays. These situations are out of our control. This is why our packaging is designed to handle delays of over 48 hours of transit time.
It is the customer’s responsibility to make sure someone will be at the shipping address to receive the package or that the shipping address is safe enough for a package to be left. We guarantee the package to be safe when it arrives at the final destination. We do not guarantee it against sitting in the sun at your door for hours. Please ensure that someone is there to receive the package!